Guard against Scams

Learn about caller identification (ID) scams

NEDCo customers report telephone scams with calls that show NEDCo on the caller ID +233-37-209-8711. Or, the caller may falsely claim to represent PG&E.

Some of the fraudulent calls have included:

• Telling customers their bill is past due and that power will be shut off within the hour unless payment is made immediately.
• Asking for payment to NEDCo be made with a personal momo account number or through a different payment app aside the NEDCo App. NOTE: To review NEDCo authorized methods of payment, visit our Ways to Pay page.
• Asking for your Account number, App login or Social Security number to understand your energy usage while attempting to sell you a service or provide an energy evaluation. Vendors do not need this information to get your usage data. NEDCo offers the Share My Data program for vendors to get usage data only (not personal information), with your permission.
• Telling customers they are entitled to a NEDCo refund and/or discount, a federal tax refund, or owe past-due balances to NEDCo. The caller will attempt to obtain your account number and other personal information.
• Claiming a power shutoff is imminent and asking for personal information to determine if customer’s address will be impacted.
• Claiming to represent a NEDCo initiative so they can sell a product or gain entrance to your home.

Be aware that scammers can disguise their true phone numbers or simply claim to be from NEDCo. NEDCo is not making these calls.

WE NEVER ASK FOR YOUR FINANCIAL INFORMATION OVER THE PHONE. False financial requests like this should be treated as scams.

The NEDCo Corporate Security Department and the authorities are investigating all reported scams.

Take action against caller ID scams

If you have doubts about an incoming call from NEDCo, hang up and call the NEDCo Customer Service number: +233-3720-98711-SCAM (+233-37-209-8711).

Avoid scams targeting Job Recruitments

Customers report telephone scams alerting that there is an opening or a job offer from NEDCo. They disguise themselves as agents or HR officers and find deviant ways to extort money from people. Also customers get calls warning that electric service will be disconnected unless they make a payment through a personal Mobile money number. NEDCo is not making these calls. We never ask for an immediate payment through personal mobile money numbers over the phone or in person. False financial requests like this should be treated like scams.

Protect yourself against email scams

NEDCo customers report receiving suspicious emails that appeared to be bills sent by NEDCo. These bills are fictitious and should be treated like scams.

If you receive a suspected scam email, email: scamreport@nedcogh.com.

Guard against potential loss from scams

The following are tips to help protect you from potential scams:

• Safeguard your personal information and credit card numbers by avoiding giving the information out over the phone. If you gave someone your credit card or checking account information over the phone, report it to the credit card company or bank and law enforcement.
• Beware of emails requesting your personal information. NEDCo takes your security very seriously. We do not email anyone requesting that they provide personal information.
• Ask to see identification before letting anyone who claims to be a NEDCo representative inside your home. NEDCo employees always carry their identification and are always willing to show it to you.
• Call the NEDCo Customer Service line at +233-3720-98711-SCAM (+233-37-209-8711) if a person claiming to be an employee shows identification and you still feel uncomfortable. We will verify an appointment and/or the presence of NEDCo in the community. If you still feel threatened, notify local law enforcement.