Corporate Social Responsibility

The Northern Electricity Distribution Company Limited (NEDCo), while acknowledging the cardinal role it plays in the socio-economic development of its operational area by the supply of safe and reliable electricity to its customers, is in the same breath, not oblivious of the giant roles the consumers of electricity and the general public play in the sustenance of NEDCo’s business.

Accordingly, it is acknowledged that necessarily, the relationship between NEDCo and the general public is symbiotic and must be consciously nurtured, groomed and harnessed to positive ends. In this regard, at all times humanly possible, NEDCo’s operations, actions and inactions should be managed responsibly so as to ensure that they do not unduly pose negative social, health, safety and environmental impacts to the public.

Undoubtedly, some key components of the operations of NEDCo such as disconnection of power to customers due to indebtedness and/or illegal connections and forced/unplanned outages are ordinarily not pleasant experiences to the consuming public. While acknowledging the right of NEDCo to embark on these, as a public service institution, NEDCo should execute this mandate with a socially upright and mature conscience that ultimately engenders the creation of a conducive and enabling ambiance that allows not only for smooth operations, but also sustained supply of safe and reliable electricity. The NEDCo Customer Service Manual readily comes to mind as a reference document. Overall, these require appropriate stakeholder dialogues and engagements at all times between NEDCo and its publics.

It is our firm belief that through the stringent application of international ethical standards and acting with a socially upright conscience, we can help create an atmosphere in which NEDCo flourishes today and in the future, creating sustainable benefits and value for not only NEDCo, but also, for our cherished publics and ultimately, for Ghana.

To this end, we have modelled our Corporate Social Responsibility (CSR) policy to reflect standards
based on national and international guidelines. These include but are not limited to the Volta River Authority (VRA) CSR Policy, Ghana Business Code, the United Nations Global Compact, the United
Nations Universal Declaration of Human Rights and the International Labour Organization Convention
as well as interanational best practices.

We aspire to meet these standards through a continuous improvement approach while advancing
our mandate to supply safe and reliable electric power to homes and businesses in Northern Ghana and neigbouring countries hinging it all on our core values: Trust, Accountability, Commitment, Teamwork, Integrity, Customer-Focus and Safety.


Policy Statement:
Our value proposition is to responsibly and consistently conduct our business in a manner that sustainably elicits maximum positive impacts while mitigating negative impacts to our communities and the environment to the barest minimum. This will be driven by an unflinching resolve to provide economic benefits through our operations to our customers, employees, suppliers, regulators, legislators, policy makers, non-profit entities, government as well as traditional, religious, social, political and opinion leaders at the various levels of our operations.